Ozwin Casino Terms & Conditions — A Complete Guide to Membership, Bonuses & Payments

1. General Introduction

Ozwin Casino is an internationally licensed online gaming platform serving players from Bangladesh and around the world. Our platform offers a wide range of games, including slots, Live Casino, Sports Betting, fish games, and bingo.

These Terms & Conditions are written in plain English to help our Bangladeshi members understand them easily. If you have any questions, feel free to reach out to our support team.

Who Is Required to Comply with These Terms?

These Terms & Conditions apply as soon as you visit the Ozwin Casino website, create an account, play any game, make a deposit, or use any of our services.

2. Account & Registration

The following conditions must be met to create a valid account at Ozwin Casino:

• Each individual may open only one account. If multiple accounts are found to belong to the same person, all accounts may be closed and any remaining balance may be forfeited.
• All details submitted during registration — including your name, date of birth, address, mobile number, and email — must be accurate and truthful.
• Keep your account password and login credentials strictly confidential. You must not allow anyone else to access your account.
• Any changes to your account details must be reported to our support team without delay.

3. Eligibility Requirements

The following requirements must be met to play at Ozwin Casino:

Minors are strictly prohibited from opening an account. If there is any doubt regarding a user's age, we reserve the right to request a national ID or birth certificate for verification.

4. Deposits & Withdrawals

Deposit Policy

• The minimum deposit amount is BDT 100 (one hundred taka).
• All deposits are generally credited to your account instantly.
• Accepted payment methods: bKash, Nagad, Rocket, bank transfer, and select cryptocurrencies.
• Deposits from third-party accounts are strictly prohibited. The account used for depositing must be registered in your own name.

Withdrawal Policy

• The minimum withdrawal amount is BDT 500.
• Withdrawals are typically processed within 1–48 hours.
• KYC verification must be completed before your first withdrawal.
• The applicable wagering requirement must be met before any bonus funds can be withdrawn.
• Additional verification may be carried out for suspicious transactions.

5. Bonuses & Promotions

Ozwin Casino offers a variety of bonuses and promotions. Please read the following terms carefully before claiming any bonus:

Wagering Requirement

Each bonus comes with a specific wagering requirement — typically between 20x and 40x. For example, if a bonus of BDT 100 carries a 30x wagering requirement, you must place BDT 3,000 in bets before the bonus can be withdrawn.

General Bonus Terms & Conditions

• Every bonus offer has its own validity period. Any unused bonus will be automatically cancelled once it expires.
• While one bonus is active, you generally cannot claim another bonus at the same time.
• Winnings made using a bonus may be subject to a maximum withdrawal limit.
• Bonuses cannot be used on certain games — this will be specified in each offer.
• If bonus abuse is detected, the account will be investigated and the bonus may be voided.

6. Gaming Rules

All games at Ozwin Casino use a third-party tested and certified Random Number Generator (RNG). Every outcome is entirely random and fair.

• If a payout occurs due to a technical error in any game, Ozwin Casino reserves the right to void that payment.
• If your internet connection is lost mid-game, any active bets will be settled according to our standard rules.
• Game rules and payout structures are subject to change at any time.
• Using bots, software, or any automated tools to play is strictly prohibited.
• Any attempt to collude with other players to manipulate the system will result in account termination.

Live Casino Special Rules

In live games, the dealer's decision is final. If a game is cancelled due to a video feed issue, all wagers will be refunded.

7. KYC & Verification

The Know Your Customer (KYC) process is a requirement under international law. Ozwin Casino enforces KYC to ensure financial security and prevent fraud.

Required Documents

• Identity Verification: A clear photo of your National ID (NID), passport, or driving licence.
• Address Verification: A utility bill, bank statement, or government-issued letter (dated within the last 3 months).
• Payment Verification: Proof of ownership of the payment method used.

Without completed KYC verification, withdrawals may be placed on hold. Document verification typically takes 24–72 hours after submission.

8. Security & Privacy

Ozwin Casino protects your data using 256-bit SSL encryption. Your personal information is never sold or shared with third parties.

• You share responsibility for keeping your account secure — always use a strong password.
• If you suspect unauthorized access to your account, please notify us immediately.
• Avoid logging in over public WiFi.
• We strongly recommend keeping two-factor authentication (2FA) enabled at all times.

To learn more about our Privacy Policy Privacy Policy Page View.

9. Responsible Gaming

Ozwin Casino is deeply committed to responsible gaming. We want every member to play for entertainment — not to develop a dependency.

• You can set deposit limits, betting limits, or session limits at any time.
• Take a temporary break (from 1 day up to 6 months) at any time.
• For long-term self-exclusion, please contact our support team.
• If you feel you are developing a gaming addiction, please seek professional help.

To learn more about responsible gaming Responsible Gaming Page View.

10. Account Closure & Suspension

Ozwin Casino may close or suspend an account under any of the following circumstances:

• If the terms and conditions are violated
• If false or inaccurate information is proven to have been provided
• For operating multiple accounts
• If evidence of bonus abuse or manipulation is found
• If there is suspicion of money laundering or fraudulent activity
• Upon legal order from the authorities

Voluntary account closure

You may request to close your account at any time. Please withdraw any remaining balance before submitting your request.

11. Disclaimer

Ozwin Casino is not liable for the following:

• Game losses resulting from internet connectivity issues.
• Software or hardware issues on your device.
• Delays or issues caused by third-party payment providers.
• Circumstances beyond our control (natural disasters, cyberattacks, etc.).

All gaming-related risks are borne by the player. Online gaming should be enjoyed for entertainment purposes only.

12. Right to Amend

Ozwin Casino reserves the right to modify, amend, or update these Terms & Conditions at any time. Notice of any significant changes will be sent to your registered email address or posted on the platform.

Continued use of the platform after any changes have been made will be considered your acceptance of the updated terms. Please check this page regularly.