Ozwin Casino Privacy Policy — our firm commitment to protecting your personal data

1. Introduction

Ozwin Casino ("we", "us") provides online gaming services to players in Bangladesh and around the world. We understand how valuable your personal information is. That is why this Privacy Policy has been written with full transparency — so you know exactly what data we collect, why we collect it, and how we keep it secure.

Our Privacy Policy is built in accordance with international data protection regulations. It is written in plain English so every member in Bangladesh can easily understand it.

2. What Information Do We Collect?

Ozwin Casino collects your information in several ways. Full details are provided below:

Directly from you

• Identity Information: Full name, date of birth, and national ID number.
• Contact Information: Email address, mobile number, and home address.
• Financial information: Details related to payment methods (bKash, Nagad, etc.) — however, full card numbers are never stored.
• Verification Documents: National ID, passport, or other identity documents.

Automatically Collected Information

• Device Information: IP address, browser type, and operating system.
• Usage Data: Pages visited, time spent on site, and games played.
• Transaction Details: Deposit, withdrawal, and betting history.
• Cookies Data: Session cookies, preference cookies.

3. How Is Your Information Used?

Ozwin Casino uses your data solely for legitimate and necessary purposes:

• Account management: To create, verify, and manage your account.
• Service Delivery: For gaming experience, deposits & withdrawals, and customer support.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Fulfilling legal obligations: To comply with KYC, AML, and other regulatory requirements.
• Contact: To send important updates, transaction confirmations, and support messages.
• Improvement: For analytics to improve the platform and quality of services.
• Marketing (with consent): To send you promotional offers, provided you have given your consent.

4. How Long Is Your Information Retained?

Ozwin Casino does not retain your data longer than necessary. Our general policy is as follows:

• Active Account: All data is retained for as long as your account remains active.
• Closed Accounts: Data is retained for a minimum of 5 years after account closure for legal compliance purposes.
• Financial transactions: A minimum of 7 years in accordance with international AML regulations.
• Communication Log: Support and chat records for up to 2 years.
• Cookies Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 12 months.

5. Is Your Information Shared with Anyone?

Ozwin Casino does not sell your data. However, limited information may be shared in the following circumstances:

Trusted Service Providers

Only the necessary information is shared with payment processors, game software companies, and cloud service providers. All parties are bound by strict confidentiality agreements.

Legal obligations

Data may be shared with authorities in the event of a court order, government investigation, or other legal obligation.

Never shared

• To advertisers or marketing companies.
• To data brokers or third-party analytics firms.
• For any commercial purpose without your consent.

6. Cookies Policy

Cookies are small text files stored in your browser. Ozwin Casino uses the following types of cookies:

• Essential Cookies: For login sessions and security — the site cannot function without these.
• Performance Cookies: To measure site speed and performance.
• Preference Cookies: To remember your language, theme, and other preferences.
• Analytics Cookies: To understand which pages are used most — no personal data is collected.

You can disable cookies through your browser settings. However, some features may not function properly as a result.

7. How Do We Keep Your Information Secure?

Ozwin Casino uses industry-standard technology to protect your data:

• 256-bit SSL Encryption: All data transmissions are fully encrypted.
• Firewall Protection: Robust firewalls to prevent unauthorized access.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Regular Security Audits: Regular security audits conducted by third parties.
• Payment Information: Full bank or card numbers are never stored on our servers.
• Staff Training: All staff are trained in data protection policies.

8. Your Data Rights

As a member of Ozwin Casino, you have the following rights:

To exercise any of these rights, please contact our support team. We typically respond within 30 days.

9. Child Protection

Ozwin Casino is strictly for users aged 18 and above. We do not knowingly collect data from minors or children.

If a minor has created an account and we are notified, we will immediately close that account and delete all associated data.

10. International Data Transfers

Ozwin Casino uses international servers. As a result, your data may be stored outside of Bangladesh. Regardless of where your data is held, we ensure that:

• All servers are secured to international safety standards.
• This Privacy Policy applies to all data processing activities.
• Third-party service providers maintain equivalent levels of data protection.

11. Policy Changes

Ozwin Casino may update this Privacy Policy from time to time. Before any significant changes are made:

• A notice will be sent to your registered email.
• A notification will be displayed on the platform.
• The date of any changes will be noted at the top of the page.

12. Contact Us

If you have any questions about the Privacy Policy or any requests regarding your data, please get in touch with us:

• Email: [email protected]
• Live Chat: Available 24/7 — chat button at the bottom right of the platform.
• Response Time: Usually within 24–72 hours.

Your privacy is our highest priority. We are always ready to help with any concerns you may have.